While we fully stand by every product that we sell, we understand that sometimes you might change your mind or realize the product you ordered wasn't exactly what you were hoping for. That’s why we offer a 30-Day Return Policy.
If you decide you want to return an item for any reason within 30 days after receipt of your order, please email us at support@paramountscrubbing.com with your order number, and we will provide detailed instructions on how to process the return.
Please note, you as the customer will be responsible for paying the return shipping costs for the item(s) in your order. Once your return item(s) have been received and inspected at our warehouse, we will send you an email notification confirming that we have processed your return payment.
*Please note: To receive a refund for the item(s) ordered, they must arrive back at our distribution center in "Like New" condition and must contain all original packaging and accessories. "Like New" means that the items you ordered must not show any visual signs of wear. If items are returned with visual signs of wear, or have any issues due to use, they will not be accepted, and no refund will be given.
If you decide to return your order, please email us at support@paramountscrubbing.com with your order number, and we will assist you. We want to make this as simple a process as possible for you.
Damages
If the product is damaged, you must note it immediately when signing for delivery and send photos to support@paramountscrubbing.com on the day of delivery. Paramount Scrubbing will pay for shipping of defective, damaged, or incorrect merchandise at our cost. Remember to keep all the original packaging for any items that need to be returned. All returns must be authorized by our customer service department prior to being processed.
We will ensure you receive the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.
Cancellations
If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees. Cancellations received before shipment will receive a full refund. Orders canceled after items have shipped will follow our 30-Day Return Policy and will be subject to return shipping costs.
Other Return Policy Notes:
If a certain vendor or product does not support the return policy stated above, this will be noted in the product descriptions or in the product-specific return information. Products specified as certified pre-owned or used are ineligible for a return. Paramount Scrubbing only sells to purchasers who intend to use the item(s) for the duration of their economic life. Orders purchased for the specific purpose of "one-time use or temporary use" are not eligible for return under any circumstances. This includes, but is not limited to, orders intended for use in a trade show or a conference venue, orders purchased by promotional companies, and orders purchased by trade show facilitators.
For more information on Shipping & Returns, see our FAQ page.